30-Day Return Window
We offer a generous 30-day return period from the date of delivery. If you're not completely satisfied with your robot vacuum parts, you can return them for a full refund or exchange.
Return Policy
Your satisfaction is our priority. We make returns easy and hassle-free.
Free Return Labels
We provide the return shipping label at no cost to you. Simply contact our customer service team, and we'll email you a prepaid return label along with detailed return instructions.
Return Conditions
To be eligible for a return, items must be:
- In original, unused condition
- In original packaging with all accessories
- Free from damage not caused by defect
- Returned within 30 days of delivery
Refund Process
Once we receive and inspect your returned item:
- Refunds are processed within 3-5 business days
- Refunds are issued to your original payment method
- You'll receive an email confirmation when the refund is processed
- Bank processing times may vary (typically 5-10 business days)
How to Initiate a Return
1
Contact Us
Email us at support@botpartsdirect.com or use our contact form
2
Receive Return Label
We'll email you a prepaid return shipping label and detailed instructions
3
Package & Ship
Pack your item securely in original packaging and attach the return label
4
Get Your Refund
Once we receive and inspect your return, we'll process your refund
Defective Items
If you receive a defective item, we'll expedite the return process:
- Contact us immediately upon discovering the defect
- We'll provide a prepaid return label within 24 hours
- Defective items are eligible for immediate replacement or full refund
- No restocking fees apply to defective items
Need Help?
Our customer service team is here to help with any questions about returns:
Email: support@botpartsdirect.com
Response Time: Within 24 hours
Contact Form: Visit our contact page